Refunds & digital delivery

Digital delivery

Phicorn provides online design tools and digital PDF files, with no physical shipping. When public purchases open, Credits are added to the purchasing account after payment confirmation, and successfully generated PDFs are available for download in that account.

If Credits are missing after payment or a completed PDF cannot be downloaded, contact support with your account email and order or task reference. Do not make another payment to resolve a delivery issue.

Credit purchase refunds

You may request a full refund of a Credit package if the entire purchased package is unused and no in-progress task has reserved any of it. The corresponding purchased Credits are removed when the refund is confirmed.

Partly used packages, partial refunds and other special circumstances are reviewed individually by support. Explain the order and issue; we will review usage and payment records and tell you the outcome. Refunds for these orders are not automatic.

Promotional Credits do not represent a cash payment and are not refundable for cash. Refunds relate to the original purchase, rather than a cash conversion of your total account balance.

Failed or canceled PDF tasks

A new PDF task reserves 10 Credits, which are deducted when it succeeds. A final failure or confirmed cancellation releases the reservation, retaining the original expiration dates. System retries of the same task are not charged again.

Releasing Credits and refunding a purchase are separate actions. A failed generation task does not automatically reverse the original Credit purchase. To request a purchase refund, contact support using the process below.

How to request a refund or get help

Email support below with your account email, purchase order number, reason for the refund and any relevant task reference. Do not send full card numbers, passwords or card security codes.

We will email the outcome or request further information after review. Approved refunds return to the original payment method. Posting times vary by bank or payment provider; refer to the processing confirmation.

Contact us promptly if you believe a payment was unauthorized or the amount was incorrect. Contacting support does not affect your right to dispute a charge with your card issuer or exercise other statutory consumer rights.

Cancellation and renewals

Credit packages are one-time purchases, with no subscription, automatic renewal or automatic top-up. You can leave checkout before completing payment; paid orders follow the refund rules above.